Get in Touch With Us
We want to hear from you. Whether you have a question, a suggestion, or something you'd like to flag, our team is ready to help.
How to Reach Us
The simplest way to contact us is by email. Send your message to info@bigburycommunity.co.uk and our team will get back to you as soon as possible.
We aim to reply within two working days. If your query is urgent, please say so clearly in your subject line.
What You Can Write to Us About
There is no strict list of topics — if something is on your mind, feel free to write. That said, here are the most common reasons people get in touch:
- Asking a question about content on the site
- Pointing out an error or outdated information
- Suggesting a topic you'd like us to cover
- Sharing feedback on how we can improve
- Reporting a concern about something you've read
Every message is read by a real person on our team. Nothing goes into an automated folder and is never seen again.
A Note on Response Times
Our team works Monday to Friday. Messages sent over the weekend will be picked up on the next working day.
If you haven't heard back within three working days, it's worth checking your spam folder. Occasionally, our replies land there by mistake.
Responsible Messaging
We take every message seriously, including those that raise sensitive concerns. If you're writing about something that's affecting your wellbeing, please know that your message will be handled with care and discretion.
For urgent personal support, we'd always encourage you to contact a dedicated helpline rather than waiting for an email reply from us.
Feedback That Shapes Our Work
Your input genuinely influences what we do. When readers point out gaps or share ideas, our team takes note. Several sections on this site exist because someone wrote in and asked for them.
So if you have something to say, don't hold back. A short, honest message is always more useful than silence.
Write to us at info@bigburycommunity.co.uk — we look forward to reading what you have to say.